Privacy Policy
SNOARM PRIVACY POLICY
1. Personal Data We Process
We only process information you voluntarily provide when using our services:
• Full name
• Address (shipping and billing)
• Phone number
• Email address
• IP address
• Device information (browser, operating system)
• Payment information (processed by our payment partners, we do not store full payment details)
• Order history and purchase preferences
2. Protection for Children Under 16
Our services are not intended for children. If we discover we have collected data from a minor without parental consent, we will immediately delete the information (contact us at support@Snoarm.com).
3. Purpose of Processing
We use your data solely for:
✓ Order management and delivery
✓ Customer support and dispute resolution
✓ Legal obligations (e.g., VAT reporting, tax compliance)
✓ Newsletters and marketing communications (only with explicit consent)
✓ Fraud prevention and risk assessment
✓ Improving our services and user experience
4. Automated Decision-Making
We do not use fully automated systems that could significantly affect you. However, we may use automated filtering for fraud detection purposes.
5. Data Retention Period
Data is deleted when it is no longer needed for its original purpose. In general:
• Order data: retained for 7 years to comply with tax and accounting legal requirements
• Customer account data: retained until you request deletion
• Marketing data: retained until you withdraw consent
• Payment data: not stored by us (processed by third-party payment providers)
6. Sharing with Third Parties
We do not sell your data. Third-party suppliers only receive access when:
• It is necessary for order fulfilment (e.g., shipping carriers, fulfillment centers)
• Required by law (e.g., tax authorities, law enforcement)
• Payment processing (e.g., Stripe, PayPal, Klarna)
• Email delivery and marketing platforms
All third-party processors are contractually bound to protect your data and use it only for the services they provide to us.
7. Cookies
We only use:
🔹 Necessary cookies (required for website functionality, shopping cart, checkout)
🔹 Anonymised analytics (Google Analytics) to understand site usage
🔹 Preference cookies (to remember your language and region settings)
You can disable cookies in your browser settings, but this may affect website functionality.
8. Your Rights
Under GDPR, you have the following rights:
• Access: Request a copy of the personal data we hold about you
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw any consent you have given at any time
To exercise your rights, send inquiries to support@Snoarm.com with a copy of your ID (sensitive information can be masked). We will respond within 30 days.
9. Security
We use encryption (SSL/TLS) and access controls to prevent data breaches. Our website and databases are protected with industry-standard security measures. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Data Transfers
As an EU-based business, your data may be transferred to and processed in countries outside the EU/EEA (e.g., for email services or payment processing). In such cases, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses) to protect your data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Significant changes will be notified to you via email or through a notice on our website.
12. Contact Information
For any privacy-related questions or to exercise your rights:
📧 Email: support@Snoarm.com
🌐 Website: Snoarm.com
Last Updated: September 2026