Shipping Policy
SNOARM SHIPPING & DELIVERY POLICY
Processing Time
Orders placed Monday to Friday before 23:59 (CET) are processed and shipped on the same day. Orders placed during weekends or public holidays will be shipped on the next working day. Once your order has been shipped, you will receive a confirmation email with tracking information.
Please note: During peak seasons (e.g., Black Friday, Christmas), processing times may be extended. We will notify you of any significant delays via email.
Delivery Costs
At Snoarm, we always select the greenest and most environmentally friendly shipping option. The good news? This sustainable shipping method is always free for our customers, regardless of order size or destination.
Express shipping is available at checkout for an additional fee. Express orders are prioritized and shipped with a faster carrier.
Delivery Times by Country
Estimated delivery times (working days, excluding weekends):
| Country / Region | Estimated Delivery Time |
|---|---|
| Sweden | 7–9 working days |
| Denmark | 8–11 working days |
| Finland | 8–11 working days |
| Norway | 7–11 working days |
| Other EU Countries | 9–13 working days |
Please note that these delivery times are estimates only and may vary due to external factors such as customs inspections, weather conditions, or high carrier workload.
For orders to remote or rural areas, delivery may take 1–3 additional working days.
International Delivery
We currently do not offer international delivery outside the EU. We are working to expand our delivery options in the future.
If you are located outside the EU and wish to place an order, please contact us at support@Snoarm.com to discuss potential alternatives.
Customs & Import Duties
For deliveries within the EU, no additional customs duties apply.
For deliveries to Norway (non-EU), customs duties and import VAT may be charged by local authorities upon delivery. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Snoarm is not responsible for any delays caused by customs inspections.
Delays
Although we do our best to deliver your order on time, delays may occur due to circumstances beyond our control, such as customs inspections, carrier delays, or extreme weather conditions. Snoarm cannot be held responsible for external delays.
If your order has not arrived within the maximum delivery time (30 days), please contact us at support@Snoarm.com and we will assist you.
Tracking Information
Once your order has been shipped, you will receive an email with a tracking link so you can track your shipment in real time.
Please allow up to 24 hours for the tracking information to update after receiving the shipping confirmation.
Missing or Damaged Packages
Damaged package?
Please contact us immediately at support@Snoarm.com and include photos of the damage (outer packaging and product). We will arrange a replacement or refund as soon as possible.
Missing package?
Please check the tracking information first and contact the carrier. If the tracking shows "delivered" but you have not received the package, please check with neighbors or your local post office. If the package is still missing, contact us at support@Snoarm.com and we will help you file a claim with the carrier.
Lost in transit?
If the tracking has not been updated for more than 10 working days, please contact us. We will investigate with the carrier and, if confirmed lost, we will offer a replacement or refund.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order. Snoarm is not responsible for orders shipped to an incorrect address provided by the customer.
If you realize you have entered an incorrect address, please contact us immediately at support@Snoarm.com. If the order has not yet been shipped, we will update the address free of charge. If the order has already been shipped, additional fees may apply for address correction or reshipment.
Failed Delivery / Uncollected Packages
If delivery fails due to the customer not being available or not collecting the package from the pickup point, the package will be returned to Snoarm. In such cases:
• A re-shipping fee may apply if you wish to receive the order again.
• If you request a refund instead, the original shipping cost will not be refunded, and a handling fee may be deducted.
Contact Information
For any shipping-related questions:
📧 Email: support@Snoarm.com
🌐 Website: Snoarm.com
Last Updated: September 2026