Refund Policy
SNOARM RETURNS & REFUND POLICY
Returns Period
14 days from the date of delivery. Returns after this period cannot be processed.
Return Requirements
• Items must be in their original condition with original packaging
• Customers are responsible for return shipping costs for returns due to personal preference
• For defective products: Take photos/videos and contact customer service for reimbursement of return costs
Return Process
Send an email to support@Snoarm.com with:
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Order number
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Reason for return
⚠️ Important: If you do not receive a return address before sending the item back, we cannot guarantee the return will be processed.
Packaging Requirements
• Use the original packaging or a sturdy cardboard box with protective filling
• Include the order number on a note inside the package
Return Address
Snoarm
Halskestraße 42-15, Halle A44+B15
40880 Ratingen, NRW
Germany
Refund Processing Time
• Processing time: 5-7 working days after the package arrives at our warehouse
• Refund to credit card: 2-7 working days (depending on your bank)
Special Cases
• Gifts: May be kept in case of a return
• Lost return package? Please provide documentation with your tracking number
• Incorrect address / Failure to collect: An additional fee of £100 GBP will be charged
Delivery Failure & Disposal
If delivery fails due to incomplete/incorrect recipient information or refusal, the parcel will be returned to the local courier sorting center.
Special notice: In some regions, parcels that cannot be delivered due to address errors are not supported for return to sender (no return-to-sender service). Such parcels will be treated as abandoned and destroyed according to local policy.
Costs & Responsibility
• Once the parcel is destroyed for the above reasons, the order amount cannot be fully refunded.
• Since this loss is directly caused by the information you provided, we do not offer free reshipment or replacement.
• To reorder, please place a new order on our website.
Reorder Shipping Subsidy
If your parcel was destroyed due to address error and you wish to reorder, contact customer service to receive a "reorder shipping subsidy voucher" (valid only for shipping fee deduction on the new order, not for product value).
For any questions, please contact: support@Snoarm.com